FAQ
Frequently Asked Questions – Falren
What kind of watches do you sell?
We offer a curated selection of stylish and high-quality watches for both casual and formal wear. Our collection includes modern, classic, and bold designs to suit every personality and occasion.
Are your watches original and brand new?
Yes. Every watch sold by Falren is 100% original, brand new, and comes with complete packaging.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 3–10 business days depending on your location. We use reliable courier services such as DHL, UPS, and others to ensure timely and secure shipping.
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times vary by destination.
Can I return a product?
Absolutely. We accept returns within 72 hours of delivery, provided the item is unused, in original condition, and returned with full packaging. For full details, please check our Refund & Return Policy.
How do I get a refund?
If your return is approved after inspection, the refund will be processed through Stripe to your original payment method within 7–10 business days.
What if my package is damaged or lost?
Please email us within 48 hours of receiving a damaged item or if your order hasn’t arrived. We’ll investigate the issue with the courier and resolve it promptly.
How can I contact Falren?
You can contact us only via email at
📧 contact@falren.store
We do not provide support through phone, chat, or social media.
Can I change or cancel my order after placing it?
If your order hasn't been shipped yet, you may request a change or cancellation. Please email us as soon as possible, and we’ll do our best to assist.
Do you offer any warranty?
Warranty coverage depends on the specific product. Please refer to the product details or email us for more information regarding warranty terms.